Should moveon.org Be Worrying About CAN-SPAM Compliance?
Here’s an interesting ruling that raised the moveon.org question in my mind: Aitken v. Communications Workers of Am., 2007 U.S. Dist. LEXIS 51434 (D. Va. 2007) [pdf link to Order denying Defendants' Motion to Dismiss here]
This federal question action grows
out of defendants' alleged misappropriation of the identities of certain
plaintiffs -- twelve managers at Verizon Business Network Services
("Verizon") -- for the purpose of sending pro-union, anti-Verizon emails
to Verizon employees under the managers' names. Defendants Harry Arnold and Pam
Tronsor, acting as agents of defendant Communications Workers of America
("CWA"), allegedly created Yahoo email addresses using the names of
nineteen Verizon managers, including twelve plaintiffs, and then used those
email addresses to send unsolicited emails to numerous Verizon employees. These
emails falsely appeared to originate from the Verizon managers and
disparaged Verizon while touting the benefits of unionization with CWA.
Of the two questions presented by the court, the second is worth flagging:
Does the CAN SPAM
Act provide a remedy for a provider of internet access services where, as here,
the defendants' false and misleading spam emails were
sent to the provider's employees via the provider's servers as part of a
labor organizing campaign?
Where the emails commercial in nature? The court answers this question
affirmatively, notwithstanding Defendants' arguments that (1) they are a
non-profit and (2) they were not intending to solicit union membership
dues. The court’s First Amendment
discussion doesn’t (in my opinion) adequately dispose of Defendants’ colorable
arguments. The court looks to the edges
– to the fact that the “profit motive” of the speaker is not determinative of the character of speech, and
the fact that many decisions have found that non-profits can engage in commercial speech. The court does not get to Defendants’ core
arguments – that they were "advocating," and not selling a product or service. I don’t think that Defendants’ First Amendment arguments
should have necessarily carried the day.
That said, I think the court gave these arguments short shrift.
Having concluded that the messages were sufficiently commercial in nature to fall within CAN-SPAM, the court next addresses the question of whether the emails violated CAN-SPAM. Defendants – somewhat predictably – cited to Mummagraphics and argued that any inaccuracies were not material. The Court did not agree:
While Omega World Travel sensibly counsels appropriate caution in finding technical inaccuracies to be materially misleading, it does not militate in favor of dismissal here. While the inaccurate "from" line in Omega World Travel referred to a non-functional email address that was otherwise meaningless to the email's recipients, the inaccurate "from" line here identified the email author as a Verizon manager. Importantly, a message concerning working conditions or benefits at Verizon might have more credibility coming from a putative Verizon manager than an outsider. Thus, the misleading header information may have affected an objective recipient's opinion of the value of joining CWA. See 70 Fed. Reg. at 3115 (material fact under the Act is one "likely to affect a consumer's choice . . . regarding a product. In other words, it is information important to consumers."). In these circumstances, it is inappropriate to conclude, as a matter of law, that the misleading header information is immaterial.
At the end of the day, the court probably appropriately
rejected Defendants’ Motion to Dismiss.
(The docket indicates that the case settled.) It would have been nice to see a fuller
discussion of the nuances. Assuming the facts as articulated above are true, undoubtedly, Defendants committed tortious acts – however, it’s far from clear
whether Plaintiffs should have obtained redress under CAN-SPAM. It should have been obvious to the recipient that the
email was sent for “solicitation” purposes.
Largely accurate contact information was contained in the message. The key wrong (on the part of the Defendants)
was to register yahoo email addresses in the name of Verizon managers. This amounts to the tort of misappropriation
against the managers, and maybe even against Verizon. But it doesn’t feel like an obvious CAN-SPAM
violation. (There are specific provisions in CAN-SPAM dealing with the provision of false information in the context of obtaining an email address - I don't think those provisions were alleged to be violated here.)
Finally, I alluded to moveon.org in the title. This may be a stretch. But at first glance, the order certainly
seems to muddy the waters as to whether political fundraising emails must
comply with CAN-SPAM. [NB: I should note that from everything I've seen, moveon is CAN-SPAM compliant - I didn't mean to imply from the post title that they are not.] [Also, I've omitted discussion of the court's jurisdictional analysis. Note to self: do not raise jurisdictional arguments in cases involving telecom/ISP defendants venued in the Eastern District of Virginia. There's a whole lot of bad precedent.]


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