As reported
here, a recent study purports to figure out “why people find spam
so annoying.”
Mariko Morimoto (and co-author Susan Chang)
hypothesized that “spam definitely is regarded as more annying, irritating and
intrusive than postal direct mail,” and set out to figure out why.
You can access their paper here. My knowledge of statistics is pretty grim,
but nevertheless, I don’t have a good feel for this study:
Morimoto and study co-author Susan
Chang, assistant professor of advertising and public relations at the University of Miami, randomly assigned 119 college
students to a survey that asked about either spam or direct mail. On a scale of
one to seven, where one is most intrusive and seven is least intrusive,
students gave spam an average intrusiveness score of 1.93 compared to 4.24 for
direct mail. For irritation, the average score was 2.46 for spam compared to
3.87 for direct mail.
119 people?
Hmmm. My view of direct mail as
the greater ill ties in directly as to why the study may not tell the whole
tale. There’s one thing I care about
with respect to mail – aside from packages – and those are bills. Direct mail makes slightly more difficult and time consuming the
task of sorting the important (financial) mail from the rest of the stuff. College students don’t tend to deal with
bills, or at least don’t view them with the same sense of importance as the
older set. This could explain why college students don’t view direct mail as the greater ill. (I know of more than one college student who let the mail simply pile up or disregarded it.) This, and the fact that college students
spend more of their energy and time socializing (online). Spam undoubtedly makes this activity more time
consuming. Particularly when you are
communicating with people you don’t necessarily know (e.g., via myspace).
In any event, I find direct mail ten times more annoying
than spam. I would much rather hit the delete button than take a bunch of credit card / mortgage offers and catalogues to the recycling bin and spend that extra few moments sorting the mail. I’m sure there’s a paper out
there somewhere which confirms this hypothesis.
Comments